Terry's Blog

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• Mean Time to Convince

  I attended VoiceCon Orlando 2009 this week and had the priviledge of participating in three events: Teaching a half-day tutorial on "VoIP Troubleshooting, Monitoring, and Metrics" in which I covered a number of VoIP problems, what their symptoms... Posted Apr 03 2009, 08:48 AM by tslattery with | with no comments Filed under: troubleshooting, Problem management, Featured, MTTC, MTTI, MTTR

• IT Management Processes

  There are several key components used by successful IT and networking organizations: People Processes Tools People are the most important assets, followed by proper processes, then the tools to implement and automate those processes. Great people, with... Posted May 19 2008, 01:19 PM by tslattery with | with no comments Filed under: tools, Netcordia, NetMRI, change management, processes, events, checklists, capacity management, audit, Event and Alert management, networking organizations, Problem management, Configuration management, Service request management