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• Configuration Repository - Why It's Important

  Bruce Enders of Chesapeake Netcraftsmen recounts a story that demonstrates why configuration repositories and monitoring configuration changes are valuable. A Netcraftsmen customer called on a Saturday morning to ask about a network problem. Bruce gave... Posted Oct 31 2008, 01:43 PM by tslattery with | with no comments Filed under: change management, Configuration management, Featured, Configuration Repository

• IT Management Processes

  There are several key components used by successful IT and networking organizations: People Processes Tools People are the most important assets, followed by proper processes, then the tools to implement and automate those processes. Great people, with... Posted May 19 2008, 01:19 PM by tslattery with | with no comments Filed under: tools, Netcordia, NetMRI, change management, processes, events, checklists, capacity management, audit, Event and Alert management, networking organizations, Problem management, Configuration management, Service request management

• The IT Checklist Checklist

  Got it? It's a checklist of checklists, all about IT processes. The official name is The IT Audit Checklist Series (http://thinkingproblemmanagement.blogspot.com/2008/02/it-audit-checklist-series.html) and it is a list of checklists useful to IT professionals... Posted May 19 2008, 12:56 PM by tslattery with | with no comments Filed under: change management, checklists, audit, risk management, problem solving