Applied Infrastructure

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• audit
• capacity management
• change management
• checklists
• Configuration management
• Event and Alert management
• events
• itil
• Netcordia
• NetMRI
• network operations
• networking organizations
• Problem management
• Service request management
• tools
• visible ops handbook

• IT Management Processes

  There are several key components used by successful IT and networking organizations: People Processes Tools People are the most important assets, followed by proper processes, then the tools to implement and automate those processes. Great people, with... Posted May 19 2008, 01:19 PM by tslattery with | with no comments Filed under: tools, Netcordia, NetMRI, change management, processes, events, checklists, capacity management, audit, Event and Alert management, networking organizations, Problem management, Configuration management, Service request management

• Book: The Visible Ops Handbook

  Kevin Stone, a friend and associate who is now Manager of Enterprise Monitoring at Advertising.com, introduced me to a neat book, The Visible Ops Handbook . It is a smal book, ideal for on-the-job use, to aid in implementing ITIL ( Infrastructure Technology... Posted Mar 12 2008, 01:07 PM by tslattery with | with no comments Filed under: processes, visible ops handbook, itil, network operations