Last week Evelyn Hubbert from Forrester Research presented a very interesting and informative webinar on best practices around Network Change and Configuration Management (NCCM). It was great to see hundreds of people sign up for this presentation and share with us some of the challenges they face with NCCM. For those that missed it, below is a summary of her recommendations. You can also view a recording of the presentation here.
Recommendations
- Start with pen and paper - define requirements
- Need both technical aspects and operational processes (incident, problem, change, configuration, release)
- Implement sophistication in phases
- Take a bottom-up approach (CMDB)
- Control your unauthorized changes
Feel free to comment here and tell us what your NCCM challenges are.
- yh