Welcome to Netcordia Community Sign in | Join | Help
in Search

Config Management not loading

Last post 02-09-2010 12:09 PM by jechamer. 2 replies.
Page 1 of 1 (3 items)
Sort Posts: Previous Next
  • 02-08-2010 7:46 PM

    Config Management not loading

    When loading config management, receive the following error - we receive this error regardless of browser.  We have tried IE6 (which I know is no longer supported), IE8 and Firefox 3.0.11.  Also have tried three different computers logging in and two different login IDs.  Have tried clearking cookies and reinstalling the certificate.

    ActionView::TemplateError (No such file or directory - /var/local/netmri/event/issue/SYSLOGACEHealthProbeFailedWarnin.xml) on line #86 of app/views/configuration_management/index.html.erb: 83: Netcordia.application.interface_group_selector_data = <%=interface_group_selector_data%>; 84: Netcordia.application.network_type_data = <%=network_type_data%>; 85: Netcordia.application.vendor_data = <%=vendor_data%>; 86: Netcordia.application.issue_meta_data = <%=issue_meta_data%>; 87: Netcordia.application.device_group_selector_tree_data = <%=device_groups_tree_data(params[:Timestamp])%>; 88: Netcordia.application.multi_network = <%=multi_network%>; 89: Netcordia.config_search.device_group_selector_data = <%=device_groups_tree_with_config_counts%>; app/models/issue_detail.rb:47:in `initialize' app/models/issue_detail.rb:47:in `open' app/models/issue_detail.rb:47:in `issue_meta_data' app/helpers/application_helper.rb:152:in `block in issue_meta_data' app/helpers/application_helper.rb:151:in `each' app/helpers/application_helper.rb:151:in `issue_meta_data' app/views/configuration_management/index.html.erb:86 config/initializers/actioncontroller_hack.rb:92:in `render' app/controllers/configuration_management_controller.rb:12:in `index' :8:in `synchronize' passenger (2.2.3) lib/phusion_passenger/rack/request_handler.rb:91:in `process_request' passenger (2.2.3) lib/phusion_passenger/abstract_request_handler.rb:206:in `main_loop' passenger (2.2.3) lib/phusion_passenger/railz/application_spawner.rb:376:in `start_request_handler' passenger (2.2.3) lib/phusion_passenger/railz/application_spawner.rb:181:in `block in spawn_application!' passenger (2.2.3) lib/phusion_passenger/utils.rb:182:in `safe_fork' passenger (2.2.3) lib/phusion_passenger/railz/application_spawner.rb:153:in `spawn_application!' passenger (2.2.3) lib/phusion_passenger/spawn_manager.rb:271:in `block in spawn_rails_application' passenger (2.2.3) lib/phusion_passenger/abstract_server_collection.rb:80:in `block in synchronize' :8:in `synchronize' passenger (2.2.3) lib/phusion_passenger/abstract_server_collection.rb:79:in `synchronize' passenger (2.2.3) lib/phusion_passenger/spawn_manager.rb:254:in `spawn_rails_application' passenger (2.2.3) lib/phusion_passenger/spawn_manager.rb:153:in `spawn_application' passenger (2.2.3) lib/phusion_passenger/spawn_manager.rb:286:in `handle_spawn_application' passenger (2.2.3) lib/phusion_passenger/abstract_server.rb:351:in `main_loop' passenger (2.2.3) lib/phusion_passenger/abstract_server.rb:195:in `start_synchronously'

     

    CherylAnn May
    Bank of the West
  • 02-09-2010 8:47 AM In reply to

    Re: Config Management not loading

    This looks to be the same issue as was fixed in 4.2, have you upgraded to 4.2 yet?

    From the Release Notes:

    "DE4297 - Fixed a problem with long custom issue ID's not generating that custom issue."

    Technical Support Engineer
    Netcordia, Inc.
    410-266-6161 option 3
  • 02-09-2010 12:09 PM In reply to

    Re: Config Management not loading

    Rats - I knew it was going to be something simple.  I'm on 4.1.0.174 - I'll work on upgrading

     

    Thanks

    CherylAnn May
    Bank of the West
Page 1 of 1 (3 items)