Hi,

We've been running the Net MRI for some time and have noticed recently that it has stopped performing show run and show start on Cisco devices. I have restarted the device without success.

Analysis and Config collection are enabled.  ARP collection and Route collection via CLI are working. Config Locked is disabled.

Below are the commands I'm seeing on the TACACS server.

[ CmdAV=terminal width 512  ]
[ CmdAV=show ip route  ]
[ CmdAV=terminal width 512  ]
[ CmdAV=terminal width 512  ]
[ CmdAV=show arp  ]
[ CmdAV=terminal width 512  ]

For Netscalers I do get config collection as per below:

[ CmdAV=show ns runningConfig ]

Any and all help will be appreciated.

Bryce,

The NetMRI wont automatically log-in and run show commands on a regular basis for certain Cisco devices that support the CCMHistory OID's. For these devices we use SNMP to determine if there are any config changes, and if one is indicated, only then will we actually log-on and perform the given show commands to gather the configs.

If you are saying that the device has config changes and the NetMRI is not collecting those changes you can start by grabbing a Discovery Diagnostic for one of the devices in question (Tools>Device>Discovery Diagnostic) and verify that all the collection settings are correct.

 Elijah,

Thanks for the information.  SNMP is working OK for devices.  I did as suggested (see below).  One thing I did notice was the active network devices have exceeded device limit (216 managed devices with a license to manage 200).  Would this prevent collection of changes?  NetMRI is still picking up when interface status change.

2012-01-23 08:53:52 +++ Performing Diagnostic for 10.129.253.130
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 NetMRI Configuration:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 NetMRI Address:  10.90.40.35
2012-01-23 08:53:52 NetMRI Version: 4.2.3.55
2012-01-23 08:53:52 Device Limit: 200
2012-01-23 08:53:52 Interface Limit: 20000
2012-01-23 08:53:52 SerialNo: VM-89A7-2109C
2012-01-23 08:53:52 Automatic DiscoverY: on
2012-01-23 08:53:52 SNMP Collection: on
2012-01-23 08:53:52 Port Scan: on
2012-01-23 08:53:52 DNS Name Priority: DNS
2012-01-23 08:53:52 Default Gateway: 0
2012-01-23 08:53:52 Config Module: on
2012-01-23 08:53:52 Firewall Module: on
2012-01-23 08:53:52 GetFlow Module: on
2012-01-23 08:53:52 QoS Module: on
2012-01-23 08:53:52 VoIP Module: off
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Discovery Statistics:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52  Device Count = 1858
2012-01-23 08:53:52  Network Count = 237
2012-01-23 08:53:52  Active Network = 216 ***** DEVICE LIMIT POSSIBLY EXCEEDED *****
2012-01-23 08:53:52  Interface Count = 14302
2012-01-23 08:53:52  Active Interfaces = 10819
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 CIDR Blocks:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 +++ IP address 10.129.253.130 CIDR blocks:
2012-01-23 08:53:52  10.129.253.0/24    INCLUDE
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Devices:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Found DeviceID = 1713
2012-01-23 08:53:52     IP Address = 10.129.253.130
2012-01-23 08:53:52     Name = AALIBMSCRR01
2012-01-23 08:53:52     Type = Switch-Router (99%)
2012-01-23 08:53:52     Vendor = Cisco
2012-01-23 08:53:52     Model = cat6506
2012-01-23 08:53:52     SWVersion = 12.2(33)SXH6
2012-01-23 08:53:52     SNMP Status = Enabled - Version 1
2012-01-23 08:53:52     First Occurrence = 2010-06-21 14:48:08
2012-01-23 08:53:52     Last Timestamp = 2012-01-23 08:25:05
2012-01-23 08:53:52     Last Source = SNMP
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Device Members (Devices that have this IP configured):
2012-01-23 08:53:52 ------------------------------------------------------------
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Device SNMP Engine ID:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 snmpEngineID = 53:fa:85:bc:09:11:01:21:45:7c:1d:f0:5f:3e:aa:0c
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Device 90 History:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Found DeviceID = 1713
2012-01-23 08:53:52     Name = AALIBMSCRR01
2012-01-23 08:53:52     Type = Switch-Router (99%)
2012-01-23 08:53:52     Vendor = Cisco
2012-01-23 08:53:52     Model = cat6506
2012-01-23 08:53:52     SWVersion = 12.2(33)SXH6
2012-01-23 08:53:52     SNMP Status = Enabled
2012-01-23 08:53:52     First Occurrence = 2010-06-21 14:48:08
2012-01-23 08:53:52     Last Occurrence = 2012-01-15 07:24:59
2012-01-23 08:53:52     Last Timestamp = 2012-01-15 07:27:03
2012-01-23 08:53:52     Last Source =
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Device Groups:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Version: 2
2012-01-23 08:53:52 Timestamp: 2012-01-23 08:48
 
2012-01-23 08:53:52 DeviceID = 1713
2012-01-23 08:53:52     Group = Network Only (22)
2012-01-23 08:53:52     Rank = 103
 
2012-01-23 08:53:52 DeviceID = 1713
2012-01-23 08:53:52     Group = Routing (21)
2012-01-23 08:53:52     Rank = 90
 
2012-01-23 08:53:52 DeviceID = 1713
2012-01-23 08:53:52     Group = Switching (20)
2012-01-23 08:53:52     Rank = 85
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Group Settings:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 DeviceID = 1713
2012-01-23 08:53:52     Rank = 103
2012-01-23 08:53:52     SNMPPolling = Enabled
2012-01-23 08:53:52     ConfigPolling = Enabled
2012-01-23 08:53:52     PortScanning = Enabled
2012-01-23 08:53:52     SNMPAnalysis = Enabled
2012-01-23 08:53:52     FingerPrint = DISABLED *****
2012-01-23 08:53:52     CCSCollection = Enabled
2012-01-23 08:53:52     VendorDefaultCollection = DISABLED *****
 
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 Work Queues:
2012-01-23 08:53:52 ------------------------------------------------------------
2012-01-23 08:53:52 +++ Found FingerPrint Dispatch Record:
2012-01-23 08:53:52     DeviceID = 1713
2012-01-23 08:53:52     IPAddress = 10.129.253.130
2012-01-23 08:53:52     Timestamp = 2012-01-23 06:25:23
2012-01-23 08:53:52     Num Dispatch = 187
 
2012-01-23 08:53:52 +++ Found Config Dispatch Record:
2012-01-23 08:53:52     DeviceID = 1713
2012-01-23 08:53:52     Timestamp = 2010-10-09 18:30:33
 
2012-01-23 08:53:52 +++ Found Telnet Dispatch Record:
2012-01-23 08:53:52     DeviceID = 1713
2012-01-23 08:53:52     Timestamp = 2012-01-17 19:33:54
 
2012-01-23 08:53:52 +++ Found SSH Dispatch Record:
2012-01-23 08:53:52     DeviceID = 1713
2012-01-23 08:53:52     Timestamp = 2010-06-21 15:21:35
 
2012-01-23 08:53:52 +++ Found Path Dispatch Record:
2012-01-23 08:53:52     CIDR = 10.129.253.0/24
2012-01-23 08:53:52     Timestamp = 2011-07-21 04:25:07
2012-01-23 08:53:52     Num Dispatch = 2
 

 Hi,

I still haven't had a response to my above question and I was hoping someone can help.

Would exceeding the device limit prevent collection of changes?

NetMRI picks up a change has been made, logs onto the device via CLI, but does not run show running-config or show startup-config.

New devices have recently been added and they are having their configs saved.

Any and all help would be appreciated.