As an avid follower of both Network World and Denise Dubie , I really enjoyed the a recent post on the " 5 Must-Have IT Management Technologies for 2010 ." While the article includes service hot topic trends like virtualization/virtual systems and IT service assurance, I was excited to see...

Scott Hogg just did a post on his Network World Blog that mentioned SLAs (Service Level Agreements). It is a very timely article for me because I'm working with a customer who wants to define network SLAs. The task becomes one of selecting an appropriate SLA for the organization. Good SLAs will have...

There are plenty of stories in the news on how employees or ex-employees have sabotaged the network or the IT. What's even more interesting is that based on a recent Netcordia survey, many organizations are worried about this issue. So, would an employee purposely sabotage your network? Well, we...