I'm speaking at VoiceCon San Francisco 2008 on the topic of Troubleshooting in Converged Networks. That's a fancy title to say that I'll be talking about VoIP troubleshooting. There are three excellent speakers this time around: Steve Guthrie of CA, Mike Hollier of Psytechnics, and me. The...

VoIP troubleshooting is a pretty interesting problem. (See my earlier blog entry regarding my talk at VoiceCon Fall 2007.) There are a large number of tools that look at packets on the wire, or look at the RTCP (Real Time Control Protocol) stream from certain phones, or gather data from the call controllers...