I've been invited to do a tutorial at VoiceCon Spring in Orlando, FL, March 30, 2009, at 1:30pm: VoIP Troubleshooting, Monitoring, and Metrics . The topic is an expansion of two of my favorite subjects: Troubleshooting and Network Management. The tutorials are half-day events, broken into two 75...

I recently did a recording for Cisco of a presentation that I've done at VoiceCon about troubleshooting VoIP in converged networks. This recording, along with links to the audio files referenced in it, is available from the Cisco Learning Network web site at: https://cisco.hosted.jivesoftware.com...

The Cisco Press book Troubleshooting Cisco IP Telephony , is a gem. I spoke on troubleshooting VoIP in converged networks at VoiceCon this week (see the prior post) and some of the ideas for problems came from this book. It is easy to read and is organized in a way that also allows it to be used as a...

I'm speaking at VoiceCon San Francisco 2008 on the topic of Troubleshooting in Converged Networks. That's a fancy title to say that I'll be talking about VoIP troubleshooting. There are three excellent speakers this time around: Steve Guthrie of CA, Mike Hollier of Psytechnics, and me. The...